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Using inclusive language speaks volumes about how considerate and welcoming your venue is. Try to use gender-neutral terms in your Valentine’s promotional material as well as in person. Support your staff with training around pronoun use and what words to avoid so they feel confident.
Having a pride symbol outside your venue instantly signals to potential customers that you’re committed to creating a safe space. A rainbow window sticker will draw them in while pins on the bar or waiting staffs’ uniforms are a low-cost way to make sure LGBTQIA+ patrons feel welcome and seen.
Remember, love can be platonic too. So why not highlight Palentine’s or Galentine’s in your marketing? You could even host a special event like brunch or lunch to celebrate non-romantic love. That might also mean avoiding tropes like roses or making seating appropriate for groups instead of just couples.
Valentine’s Day menus run the risk of feeling samey – classic steak, for example. But this can also lead to excluding certain dietary groups. Try to consider a set menu that suits a range of tastes and offer inventive swaps like gluten or dairy-free alternatives.
Making everyone comfortable shouldn’t stop after 14th February. If you’re an inclusive venue year-round, customers will continue to visit. You could get involved with Pride celebrations, create inclusive policies or offer gender-neutral bathrooms.
Visit UK Hospitality to find a host of helpful Equity, Diversity and Inclusion resources.
Source: YouGov, 2024
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